Privacy Policy Overview
Welcome to Quantum Flare Hotel & Resort. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or stay at our property. We are committed to protecting your privacy and ensuring the security of your personal information.
By using our services, you consent to the data practices described in this policy. This policy applies to information collected through our website, mobile applications, and during your stay at our hotel.
Important: We comply with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Reservation Details: Check-in/check-out dates, room preferences, special requests
- Payment Information: Credit card details, billing address (processed securely)
- Identification: Government-issued ID for registration and security purposes
- Guest Preferences: Dietary restrictions, accessibility needs, service preferences
Automatically Collected Information
- IP address and browser information
- Website usage data and analytics
- Device information and operating system
- Location data (with your consent)
- Security camera footage in public areas
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Process and manage reservations
- Provide hotel services during your stay
- Handle special requests and preferences
- Process payments and maintain billing records
Communication
- Send booking confirmations and updates
- Respond to inquiries and provide customer support
- Send promotional offers (with your consent)
- Notify about important policy changes
Business Operations
- Improve our services and facilities
- Conduct market research and analytics
- Ensure security and prevent fraud
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Reservation management systems
- Customer support services
- Marketing and analytics platforms
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security breaches
- Assist law enforcement investigations
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL encryption for all data transmissions
- Secure servers with firewalls and intrusion detection
- Regular security audits and vulnerability assessments
- Encrypted storage of sensitive information
Physical Security
- Restricted access to data centers
- Security cameras and access controls
- Secure disposal of physical documents
- Background checks for employees with data access
Please Note: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Under Canadian privacy law, you have the following rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Correct inaccurate or incomplete information
- Receive a copy of your data in a portable format
Control and Consent
- Withdraw consent for marketing communications
- Opt-out of non-essential data collection
- Request deletion of your personal information
- Restrict processing for specific purposes
Data Retention
We retain your personal information only as long as necessary for:
- Providing requested services
- Meeting legal and regulatory requirements
- Resolving disputes and enforcing agreements
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Types of Cookies
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us analyze website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Deliver personalized advertisements
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:
- We will post the updated policy on our website
- We will update the "Last Updated" date
- For significant changes, we will provide additional notice
- We will maintain previous versions for reference
We encourage you to review this policy periodically to stay informed about how we protect your information.